Supsindex Refund Policy

Effective Date: June 14, 2026

1. Before Starting Any Assessment

If the assessment has not been started, users may request a full refund within 14 days of purchase.

2. After Starting the Assessment

Once any assessment session has begun, no monetary refund will be issued.

This is because the assessment content, AI evaluation resources, proctoring services, and scoring infrastructure are immediately allocated and consumed.

3. Technical Issues

If a verified technical issue on Supsindex’s side prevents completion of the assessment, users will receive one of the following remedies:

• Free restart
• New assessment voucher
• Free rescheduling

No additional payment will be required.

4. Failed Proctoring

If an assessment is terminated because the participant violated the Proctoring Policy, the purchase is non-refundable.

5. Duplicate Purchases

Accidental duplicate payments will be fully refunded after verification.

6. Certification

Refunds cannot be requested after:

• Final report generation
• Certificate issuance
• AI feedback delivery

because the purchased digital service has already been fully delivered.

7. Exceptional Cases

Supsindex reserves the right to issue a discretionary refund or account credit in exceptional circumstances.

8. Contact Us

For any refund requests or questions about this policy, please contact us at support@supsindex.com.